Internap is committed to providing high quality customer support to ensure the success of our customers' online efforts. The primary goal of Internap support is to keep our customers happy. To back up this commitment, Internap has more employees dedicated to providing customer support than to any other area within our organization.

Live 24 x 7 x 365 Customer Support
Live customer support representatives are always available to answer your calls all year round at any time, day or night. Our live support team consists of highly trained Level 1 and Level 2 customer support representatives, software engineers and network engineers that are on duty to quickly identify and resolve any issues.

 

Network Monitoring
Internap network engineers monitor our network and equipment around the clock. Technicians constantly monitor our system and run tests including network intrusion detection, security scans, system uptime monitoring and more. At your option, we can monitor your streams.

Highly Trained Representatives
Our support team is highly trained in streaming media and other related Internet services and has specialized training in Microsoft technologies including Windows Media and Windows Server 2003.
If You Need Support:
Submit a Support Ticket (see steps below):
1 Login to MediaConsole
2 Click 'Support Center'
3 Scroll down to 'Step 2' and select a category and sub category
4 Describe your issue
5 Click 'Open Ticket'
Call (800) 254-7554 and select option 3 to speak with a live support representative

For Consulting Inquiries:
Call (949) 743-2000